NOLITC wins 2-star rating

Last Updated on Wednesday, 8 November 2017 05:37 Written by NOLITC Administrator Friday, 27 October 2017 12:32

NOLITCwins 2star rating

The Negros Occidental Language and Information Technology Center won the 2-stars rating award this year from the Technical Education and Skills Development Authority for its initiative on recognizing the exemplary performance of schools with quality training programs.

NOLITC is the first and only technical-vocational institutions (TVIs) in Negros Occidental that was given this national recognition for its contact center services course.  It is also the only TVI in the country with 2-stars rating for the contact center services course.

The award was given during the 2nd National Quality TVET Forum and the 1st TESDA Star Rating Awards at Crowne Plaza Manila Galeria Hotel in Quezon City, Friday.

After surpassing a series of validation, site visits, technical audits and evaluation by the regional and national board of judges, NOLITCearned the 2-stars rating award for Contact Center Services.  The 2-star level connotes that NOLITC met the standards substantially above the threshold of the competency-based program delivery and performance measures set forth by TESDA’s Unified TVET program registration and accreditation system.


NOLITC Vocational School Administrator Dr. Ma. Cristina Orbecido said that with the 2-stars award for the contact center services course NOLITC made headway and now ahead of the pack in terms of providing quality training.  “It was a tedious program but we earned another ace and we will continue to improve the delivery of our training programs for the people of Negros Occidental”.

The recognition was based on the following criteria program governance and management, curriculum and program delivery, support services and program performance measures. The 2-stars rating award will be valid for 2 years.

NOLITC was given the STAR plaque that symbolizes the award and shall be given priority in the allocation of TESDA’s scholarship grant and the course will be exempted from technical audit for two years.  Contact Center services course is a 144-hour training program that consists of core competencies that a person must have to communicate effectively in English for customer service, perform customer service delivery processes and demonstrate ability to effectively engage customers

The objective of TESDA in implementing the STAR rating system award was to establish a system of recognizing the accomplishments and improvements that a TVI has instituted beyond the minimum requirements set in the program registration and accreditation system.Furthermore, it aims to recognize programs innovations which have resulted to laudable program performance measures and determine the level of quality of TVET provision of the TVIs.