Sacrifices and rewards
Last Updated on Thursday, 25 September 2014 10:54 Written by NOLITC Administrator Monday, 15 October 2012 12:00
A call center agent of the Transcom Bacolod City, Sheila Babiera, serves as an inspiration to many child born out of wedlock as she emerged from a tough challenge in life.
The mantra “there may be days when we get up in the morning and things aren’t the way we hoped they would be, that’s when we have to tell ourselves that things will get better”, prompted her to be trained and reached her dream of being a call center agent.
Babiera, 21, a resident of Talisay City was one of the scholars of the Negros Occidental Language and Information Technology Center (NOLITC) in Bacolod City, under the Training for Work Scholarship Program of the Technical Education and Skills Development Authority and the Provincial Government of Negros Occidental.
Her journey began when she was a college student and worked as a part time working student at Carlos Hilado Memorial State College Registrar’s Office by day and service crew by night just to keep both ends.
At a very young age, she managed to juggle school and work so she could sustain her studies and pay their household bills.
After College, she worked in one of the renowned Real Estate Company here in Negros as Property Specialist but she later resigned from her post because of the lure of call center jobs. She applied several times but to no avail she failed several times too.
Instead of sulking in the corner dwelling on her frustrations she kept herself headed in the right direction, she headed to NOLITC undergo the free call center training.
Being a nonmarital child, Babiera find it hard to get out of her shell and be more confident during her training. “It may not be easy at times, but in those times of struggles, I found a stronger sense of who I am”, she said.
She enrolled in the Finishing Course for Call Center Agents and finished her training for 15 days.
She was very thankful for the TESDA scholarship and most of all to the faculty and staff of NOLITC for sharing their knowledge, skills and passion about the nature of call center jobs. In fact, she genuinely enjoyed the whole training experience. She indeed learned a lot.
Babiera believes challenges and changes will only help her find the goals that she knows are meant to come true for her.